Privacy Policy

Privacy Policy – Observant Solutions

Last Updated: [12/02/2026]

Observant Solutions (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or purchase products from our online shop.

This policy complies with applicable privacy laws including the Protection of Personal Information Act (POPIA) of South Africa and general international data protection principles.

1. Information We Collect

We may collect and process the following categories of information:

1.1 Personal Information You Provide

When you interact with our website, you may provide:

  • Full name

  • Company name

  • Email address

  • Phone number

  • Delivery & billing address

  • Payment details (processed securely via payment providers)

  • Enquiries and support messages

  • Account login details (if you create an account)

1.2 Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent

  • Referring website

  • Cookies and tracking data

1.3 Service Information

If you request weighing services such as calibration, verification, maintenance, or repair, we may collect:

  • Equipment details

  • Location of service

  • Service history records

  • Compliance documentation requirements

2. How We Use Your Information

We use your information for the following purposes:

2.1 Website & Account Management

  • Create and manage user accounts

  • Respond to enquiries

  • Provide quotations

  • Provide customer support

2.2 E‑Commerce Orders

  • Process payments securely

  • Deliver purchased products

  • Send order confirmations and invoices

  • Manage returns and warranties

2.3 Service Delivery

  • Schedule technical visits

  • Perform calibration, verification, maintenance and repairs

  • Maintain compliance documentation

  • Provide certification records

2.4 Marketing (Optional)

We may send promotional communication about products, services, and industry updates. You may unsubscribe at any time.

2.5 Legal Compliance

  • Fraud prevention

  • Record keeping for regulatory compliance

  • Responding to lawful requests from authorities

3. Sharing of Information

We do not sell your personal information.

We may share data only when necessary with:

  • Payment processors (e.g., secure payment gateways)

  • Courier and logistics providers

  • IT hosting providers

  • Regulatory authorities (when legally required)

  • Accredited metrology bodies (for certification purposes)

All partners are required to protect your data.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve website functionality

  • Remember cart items

  • Analyse website traffic

  • Enhance user experience

You can disable cookies in your browser settings, but some features may not function properly.

5. Data Storage & Security

We implement industry‑standard safeguards including:

  • Secure servers

  • SSL encryption

  • Restricted employee access

  • Secure payment processing (we do not store card details)

Despite our efforts, no online system is 100% secure, but we continuously improve protection measures.

6. Data Retention

We retain personal information only as long as necessary:

  • Customer accounts: until deletion request

  • Orders & invoices: for legal accounting requirements

  • Calibration & verification records: as required by regulatory compliance

  • Support communication: up to 24 months

7. Your Rights (POPIA & General Data Rights)

You have the right to:

  • Request access to your personal information

  • Correct inaccurate data

  • Request deletion of your data

  • Object to marketing communication

  • Withdraw consent

  • Lodge a complaint with the Information Regulator (South Africa)

To exercise your rights, contact us using the details below.

8. Third‑Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children under 18 without parental or guardian consent.

10. Updates to this Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Information

Observant Solutions

For privacy enquiries or data requests:

Email: info@observant.co.za
Phone: 060 346 1967
Address: 10953 Thulane Street, Ivory Park, Midrand, Gauteng, 1686


By using our website, you consent to the terms of this Privacy Policy.